Workflow design

Map real workflows to uncover friction points and design AI-powered solutions that support staff, patients, and care teams.

The problem

AI added to a poorly understood process can move friction rather than remove it. The people doing the work need a role in shaping what changes.

What Joan does

Joan works with teams to map real workflows, identify experience friction, and consider where AI can support the work. Together, staff, consumers, and patients can inform practical integrations designed with trust and regulation in mind.

What you can leave with

• Immediate and next-phase AI integration opportunities
• Workflow inefficiencies and pain points to address
• Ways to engage staff, consumers, and patients in redesign
• AI integration ideas designed with regulations in mind

Who this is for

Healthcare and experience teams working across patient, consumer, and staff workflows.